Collection: Refund Policy

If you receive your item and are not satisfied with it within the first 14 days, you are entitled to a return, no questions asked.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a
refund or exchange.

Refunds are not applicable if you have received your order and have changed your mind.

Refunds are only available if your product arrives not as described, if it is broken or
if it never arrives.

To be eligible for a return, your item must be in the same condition that you
received it. It must also be in the original packaging.

REFUNDS

Prior to you returning your item, we will require you to contact us via the contact
page with the subject line “Refund” - you can visit this page through our
website by clicking on the “Contact” link in the header.

If your order is eligible for refund, we will require you to return your item to us.
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days, less the postage costs incurred by us for your
item. Your postage costs will vary depending on where you are located.

MISSING YOUR REFUND

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is
officially posted.

Next contact your bank. There is often some processing time before a refund is
posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it
for the same item, send us an email via the contact form.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.